Office hours M,W,F 9-6 T&TH 10-6 S 10-5
FAQ
Frequently Asked Questions
See our frequently asked questions however if you have additional inquiries please fill out our contact form and we will get back to you!
General Community Questions
Is the community pet friendly?
Yes, if pet meets criteria.
What types of floor plans do you offer?
We offer 8 floor plans from 1-3 bedrooms.
Where are you located?
Westchase District, Houston TX
What makes your community unique?
We are the only keyless community in the area.
Do you offer furnished units?
Not at the moment
Is smoking permitted on the property?
No, we are a non-smoking community.
Leasing and Application Process
How do I schedule a tour?
By our online scheduling service or by calling our community.
What documents are required to apply?
A valid physical ID, 3 recent paystubs, and 2 months of bank statements.
What are the income or credit requirements?
Income is 3x rent and credit above 560
How do I apply?
Online through our RealPage leasing
Is renters insurance required?
Yes, with 100,000 personal liability.
How long does the approval process take?
48-72 hours
Do you offer short term leases?
Yes, starting at 3 months.
Do you run background and credit checks?
Yes, we do.
Pricing, Fees, & Deposits
Which utilities are included in rent?
No utilities included
What utilities am I responsible for?
Electric, water, sewage and trash is billed through property
When is rent due and what payment methods are accepted?
Rent is due 1st of month. We accept ACH, debit/credit payment or cashier's check.
Move-In, Lease Terms
What lease terms do you offer?
3-15 months
What is required on move-in day?
Physical ID, move in payment, and chirp app.
Do you allow subletting or lease transfers?
No subletting allowed; transfers upon approval
What is your move-out policy?
60-day notice required
Amenities & Lifestyle
What amenities do you offer?
24-hour gym, clubroom with entertainment, and resort-style pool
Are amenities open 24/7?
Only the gym
Can residents reserve amenity spaces for private events?
Yes, clubroom rentals are available.
Is parking available on-site?
Yes, open parking
Is bike storage available?
Yes, we have a ramp by building 3.
How does package delivery work?
Packages are delivered to the door
Are there resident events or community activities?
Yes, quarterly events
Guests
Is guest parking available?
Yes, open guest parking
How do guests access the building?
Must be buzzed in by resident.
Accessibility
Is the building accessible for individuals with disabilities?
Yes, we have ramps for easy access.
Do you offer accessible parking spaces?
Yes, handicap is available.
Pets
Do you allow pets?
Yes, if they meet criteria
Are there any breed restrictions?
Yes, non-aggressive breeds
How many pets are allowed per apartment?
2 maximum
Are service animals permitted?
Yes, if they meet criteria.
Do you have pet amenities?
We have doggie stations.
Neighborhood
What neighborhood is the property located in?
Westchase district
What shops, restaurants, and grocery stores are nearby?
Walmart, HEB, Target, Whole Foods, Trader Joe's, and plenty of restaurants.
What schools is the property zoned to?
Alief District
Resident Resources
How do I pay my rent?
Online, through LOFT portal
How do I renew my lease?
Online, through LOFT portal
How do I submit a maintenance request?
Online, through LOFT portal
Is there an online portal for residents?
Yes, LOFT
Do residents get partner perks or discounts?
Yes, through LOFT
Do you offer any services for remote workers?
No, not at the moment.